lotto02 Privacy Policy

This page describes what we collect when you use lotto02 and how we keep that data protected. We process personal information when you create an account, make a payment, or use our platform. Our practice is to collect only what is necessary for account verification, payment processing, and regulatory compliance in the jurisdictions where we operate.

We recognize that your privacy matters. This policy sets out what data we hold, who has access to it, how long we keep it, and what rights you have. We do not sell personal information to third parties for marketing purposes. Our commitment is transparency about what we do with your data.

If you have questions about our handling of your information, you can contact our support team. We respond to data requests within 14 business days where applicable law requires it.

What we collect on lotto02

When you sign up for an account, we ask for your name, date of birth, email address, and phone number. During account verification, we request government-issued identification and a current address proof—typically a utility bill or bank statement. This process complies with Know Your Customer (KYC) requirements in supported jurisdictions.

We also collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, or local payment, we receive transaction records from those payment processors. We do not store your full banking credentials; payment networks handle that data directly. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we keep records of the account holder name and transaction reference.

Our platform logs your betting activity, game play history, and account balance. We record login times, device type, and IP address for security and fraud prevention. We also store cookies and similar tracking identifiers to remember your preferences and keep you logged in across sessions.

Note: We collect data only for account operation, legal compliance, and platform security. We do not use your information to build marketing profiles or sell to advertisers.

How we use your data

We use your identification and address details to verify your identity and comply with anti-money-laundering regulations. This verification is required before you can access betting markets for Liga 1, Piala Indonesia, and Piala AFF, or play slot games on our platform.

Payment data is used to process deposits and withdrawals. We keep transaction records for at least five years to comply with tax and regulatory requirements in the regions we serve. Your activity logs help us detect unusual account behavior and prevent fraud or unauthorized access.

We use your email and phone number to send account notifications—password resets, login alerts, and withdrawal confirmations. We do not send promotional material unless you opt in.

Who has access to your data on lotto02

Our customer support team accesses your account information to assist with login issues, payment problems, or complaints. Our compliance team reviews account data to ensure we meet regulatory obligations. Payment processors, banks, and acquiring gateways receive only the information needed to complete your transaction.

We may disclose your data if required by law—for example, if a court order or government agency requests it. In those cases, we attempt to notify you unless a legal restriction prevents us from doing so.

We do not share your personal information with unrelated third parties for their marketing or commercial purposes.

Our commitments and your rights

We keep your data on secure servers, some of which may sit outside your jurisdiction. We use encryption for sensitive information like payment details and passwords. Our technical staff implement firewalls and regular security audits to reduce the risk of unauthorized access.

We retain your account data for as long as your account is active, plus six years after closure to meet tax and regulatory obligations. After that period, we delete or anonymize most personal information unless the law requires us to keep it longer.

Your rights: Where local data protection law applies, you may request access to your personal data, correct inaccuracies, or request deletion if we no longer need it for our legal obligations.
Cookies on lotto02: We use essential cookies to keep you logged in and remember your account preferences. Most browsers allow you to decline non-essential cookies through your settings.
Contact us: If you wish to exercise a data right or report a privacy concern, you can reach our support team via email or live chat. Our team responds within 48 hours during business days.

This policy may be updated from time to time. We will notify you of material changes by email or through a prominent notice on lotto02. Your continued use of our platform after changes take effect constitutes acceptance of the updated policy.